Premium Composite Standard Order Form BarnCraft™ Collection ROLLING DOOR & HARDWARE GlassCraft Door Company • Limited Warranty 2015
1 Year Door Warranty, 5 Year Warranty on Hardware
Our Warranty to you… GlassCraft BarnCraft Rolling Door products are designed to create lasting value and beauty for your home, and this warranty is effective for all prefinished wood doors, unfinished assembled or unassembled wood doors, and rolling door hardware (the “product”) sold by GlassCraft on or after September 1, 2015 for use in the United States. For additional information, or to report a warranty claim, see your dealer or refer to www.glasscraft.com.
We warrant that, subject to the conditions and exclusions stated below, each prefinished or unfinished BarnCraft wood door or wrought iron grille will be free from defects in material and workmanship which would render the product unfit for normal and recommended use and service when installed in the continental USA. GlassCraft Door Company (“GlassCraft”) warrants this product only to the first purchaser of the product for purposes other than resale, or to the original purchaser of the residence into which such door is installed. This warranty covers defects which become evident during the period outlined below, provided that the owner gives written or electronic notice of the defects to GlassCraft Door Company, 2002 Brittmoore, Houston, Texas 77043, within the applicable time period. This warranty constitutes the sole and exclusive warranty offered by GlassCraft Door Company: it is not transferable; and no dealer, distributor, or representative of GlassCraft has the authority to modify or expand this warranty. Wood Doors GlassCraft Door Company offers a limited warranty for one (1) year for all factory-finished wood doors, unfinished wood doors, or unassembled wood doors from the date of first purchase from GlassCraft of the product; this warranty assuring that each product, for this period, is of good material and workmanship and free from defects that would render the product unserviceable or unfit for the ordinary, recommended use. The following shall not be considered defects in material or workmanship, and are not covered by this warranty: 1. Warp of up to ¼” in any plane of the door for any 6’8” tall door up to 36” wide. Warp of up to ½” in any plane of the door for doors taller than 6’8” and up to 8 foot tall and up to 42” wide. Doors wider and/or taller are not warranted against warp. Surface checks in the doors that are less than ⅛” in width or less than 2” in length are not warranted. 2. Normal wear of the door, natural variation in wood color or texture, and the physical appearance of the door, including the appearance of the finish or fading of the stain color are not covered. Appearance or performance of a wood knot is not covered by this warranty. 3. Glass breakage or glass damage for any reason. The physical appearance of a glass panel is not covered by this warranty. 4. Rusting or metal deterioration or appearance of an iron grille or door assembly fasteners or decorative straps or clavos. 5. Damage caused beyond the control of GlassCraft, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, hurricane, storm, tornado, or other acts of nature. 6. Damage resulting from reducing the height of the door by removing more than 1” from the bottom rail and/or ½” from the top rail of
the door or reducing the width of the door by removing more than ½” from either side edge. 7. Panel movement or shrinkage. Damage caused by field finishing or painting of the door. 8. Damage caused by improper installation of the door or door hardware.
Rolling Door Hardware GlassCraft Door Company offers a limited warranty for five (5) years for our BarnCraft Rolling Door hardware from the date of first purchase from GlassCraft of the product; this warranty assuring that product, for this period, is of good material and workmanship and free from defects that would render the product unserviceable or unfit for the ordinary, recommended use. The following shall not be considered defects in material or workmanship, and are not covered by this warranty:
1. Normal wear of the part. 2. Damage caused by improper installation of the door or door hardware. 3. Rusting or metal deterioration or appearance of the hardware. 4. Periodic maintenance or adjustments. 5. Hardware that is modified by the user or installer.
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6. Hardware failure due to overloading. 7. Hardware failure due to improper use in an application outside of the products normal, intended use. 8. Damage caused beyond the control of GlassCraft, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, hurricane, storm, tornado, or other acts of nature. Claims Procedure and Limit on Remedies All warranty claims must be presented as outlined above, within the warranty period. We will not honor warranty claims made prior to payment in full for the warranted product. Upon validation by GlassCraft of any warranty claim, we will (at our option): 1) Provide a replacement or replacement part(s) at no cost to the customer, and return it to the customer, FOB GlassCraft in Houston, Texas. 2) Refund the purchase price paid for the product by the original purchaser of the product from GlassCraft Door Company. 3) Provide a replacement at a cost of 25% of the current list price of the product, and return it to the customer, FOB GlassCraft in Houston, Texas. We reserve the right to inspect any product that is alleged to be defective. GlassCraft may require that the purchaser return the product to GlassCraft in Houston for inspection. Or we may choose to send a company or field representative to inspect the product in the field, in which case we must be given at least a thirty-day opportunity to do so. All freight costs to and from GlassCraft for a warranty claim are the responsibility of the purchaser. THIS CONSTITUTES THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY UNDER ANY CLAIM OR THEORY OF LIABILITY. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, ARE EXCLUDED. GLASSCRAFT SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY NATURE INCLUDING, WITHOUT LIMITATION, LABOR COST OF ANY KIND ARISING FROM OR IN CONNECTION WITH AN ALLEGED BREACH OF ANY WARRANTY OR NEGLIGENCE ON THE PART OF GLASSCRAFT DOOR COMPANY. IN NO EVENT SHALL GLASSCRAFT PAY FOR THE COST OF LABOR, INSTALLATION, REMOVAL, DISPOSAL, OR FINISHING OF A REPLACEMENT OR ORIGINAL DOOR OR GLASS PANEL OR FOR ANY OTHER COST RELATING THE REPLACEMENT OF A DOOR OR GLASS PANEL, ALL OF WHICH SHALL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.
This warranty is effective for products sold after September 1, 2015.
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