Purchase Information
Information available on the web Please visit our web site ( www.glasscraft.com ) to access all of our current product information. Customer Support
Our Customer Service Department is available to assist Monday - Friday, 8:00 am - 5:00 pm. You may contact the department for product and pricing details and assistance with ordering, shipping, tracking the status of your order, and for after-sales support, including returns and warranty claims.
Contact Customer Service: By phone:
800-766-2196 or 713-690-8282
By fax:
713-690-2919
By email:
orderentry@glasscraft.com
Online Catalogs, Price Lists and Forms All current company catalogs, forms and product literature are available for download from our web site. This includes: • Product Warranties and Warranty Claim Form • Hardwood Door Care Guide
• Hardwood Door Pre-hang Order Form • Fiberglass Door Pre-hang Order Form • Application for Credit • Premium Wood Door Custom Order Form • Door Handing Guide • Current Catalogs and Product Flyers or Brochures
Minimum Order Requirements The minimum order is $150 net. In the event an order does not meet this minimum amount, we may add a $25 processing charge to the order.
New Customer Accounts An application for credit may be found on our web site at www.glasscraft.com for download.
Pricing Information Pricing is available online through our DoorCrafter design tool, and all prices and product specifications are subject to change without prior notice . All prices are FOB Houston Texas, unless specific order volume amounts are reached. See page 5 for more shipping information. Payment for Products 1) Open Charge Account: If your company has an established open account, we will ship and charge the product to your account. Payment is due within 30 days from the date of shipment from our company. Past-due accounts will not be allowed to have additional shipments charged to their account. 2) Pre-Paid Accounts: cash-in-advance, check, MasterCard ® , Visa ® , American Express ® , Discover ® . All of these are accepted in payment for products. A 50% deposit may be required for custom, pre-hang, prefinished, and/or other non-stock orders. Order Cancellation Policy Any confirmed order cannot be cancelled once production has started for an order. If you wish to cancel a confirmed order, please contact our Customer Service Department immediately. We will cancel an order provided that we have not started production of the order if possible.
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