Purchase Information
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Order Cancellation Policy Any confirmed order cannot be cancelled once production has started for an order. If you wish to cancel a confirmed order, please contact our Customer Service Department immediately. We will cancel an order provided that we have not started production of the order if possible.
Ordering Guidelines The following includes a few tips which may be of assistance when taking an order for our doors, and when placing an order:
• What door product series are you ordering.....wood, steel, or fiberglass? • Glass panels are available in up to three different insulated glass metal came color options: 1) Satin Nickel, 2) Oil Rubbed Bronze, or 3) Antique Black. Be sure to specify which type of panel assembly is required. Not all panels are available in all options — some designs offer only one color option. • When ordering doors, you will need to know the width and height of the door required. • When ordering sidelites, do you want: 1) 12˝ or 14˝ widths, and 2) 6´ 9˝ or 8´ 1˝ height? • When ordering transoms, be sure to tell us what the door and sidelite configuration will be below the transom, so that you will receive the correct transom width. • When ordering wood doors for a double door installation: 1) let us know at the time you order, so that we can hand-pick the doors for color and grain match, and 2) be sure to order a T-astragal. Color match is not guaranteed. • When ordering any product that is to be prefinished by GlassCraft, you must inform us at the time you place the order.
To order, email or fax the appropriate order form posted on our website: glasscraft.com/customerservice.asp
Return Policy Standard returns are subject to evaluation and approval by the After Sales Department. Contact GlassCraft’s After Sales Department by emailing aftersales@glasscraft.net or calling 800-766-2196. Processing of your request will begin once GlassCraft has all of the information. Products to be returned must be packaged in the original shipping/crating materials, and shipped upright on a pallet, or credit for the return will not be given. A 15% restocking charge may be charged on returned products, depending upon the specific product. Custom product, prehung units, and prefinished doors sales are final, and may not be returned. Our return policy allows customers to return (after authorization from GlassCraft) any standard, stock product (excluding custom products, pre-hangs, or pre-finished products) for any reason within 30 days of the customer’s receipt of the original shipment from GlassCraft. We will charge a 15% restocking charge. The customer must return the product in perfect, new condition, packed in the original GlassCraft packaging, and return the shipment freight pre-paid to GlassCraft. If, upon receipt, the product shows any damage or use, then GlassCraft reserves the right to not issue any credit for the returned merchandise.
Please note that a Return Authorization Number is valid for 30 calendar days from the date of issuance, and that the product must be received by GlassCraft within this 30 day period.
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