Purchase Information Information available on the web Please visit our web site ( www.glasscraft.com ) to access all of our current product information. Customer Support
Our Customer Service Department is available to assist Monday - Friday, 8:00 am - 5:00 pm. You may contact the department for product and pricing details and assistance with ordering, shipping, tracking the status of your order, and for after-sales support, including returns and warranty claims.
Contact Customer Service: By phone:
800-766-2196 or 713-690-8282
By fax:
713-690-2919
By email:
orderentry@glasscraft.com
Online Catalogs, Price Lists and Forms All current company catalogs, price lists, forms and product literature are available for download from our web site. This includes:
• Product Warranties and Warranty Claim Form • Hardwood Door Care Guide
• Hardwood Door Pre-hang Order Form • Fiberglass Door Pre-hang Order Form • Buffalo Forge Steel Door Order Form • Application for Credit • Buffalo Forge and Premium Wood Door Custom Order Form • Door Handing Guide • Current Price Lists • Current Catalogs and Product Flyers or Brochures
Minimum Order Requirements The minimum order is $150 net. In the event an order does not meet this minimum amount, we may add a $25 processing charge to the order.
New Customer Accounts An application for credit may be found on our web site at www.glasscraft.com for download.
Pricing Information Color product catalogs have a supporting price list booklet or the pricing is included in the product catalog. You may also check the pricing using our online Pricer. Visit our website and click on "Pricer" on the top menu bar. All products are sold as priced in our published price books and lists, and all prices and product specifications are subject to change without prior notice . All prices are FOB Houston Texas, unless specific order volume amounts are reached. See our Shipping Information Guide 2014 for more shipping information. Payment for Products 1) Open Charge Account: If your company has an established open account, we will ship and charge the product to your account. Payment is due within 30 days from the date of shipment from our company. Past-due accounts will not be allowed to have additional shipments charged to their account. 2) Pre-Paid Accounts: cash-in-advance, check, MasterCard ® , Visa ® , American Express ® , Discover ® . All of these are accepted in payment for products. A 50% deposit may be required for custom, pre-hang, prefinished, and/or other non-stock orders.
Continued on next page
2
Powered by FlippingBook