Shipping Information
Doors, Sidelites, and Transoms For shipment by Common Carrier, doors with glass are securely packed standing and packed in our unique 6-door box or our new 1-2 door box. TDL, metal, solid wood doors and fiberglass slabs may be shipped flat stacked up to 25 high on a pallet. The door stock number is listed on the edge of the door, and the door is placed inside of the appropriate crate type for shipment. GlassCraft's 1-2 Door Shipping Box Ship one or two doors up to 4'’ x 8’-0’’per packaging box or ship a complete pre-hung single door unit in one easy-to-ship package. Door is shipped flat, and encased in polyurethane foam inside of a reinforced cardboard box. • More protection than traditional crating means less shipping damage • Easier to inspect product for shipping damage • Less crating debris to dispose of • Lower shipping costs GlassCraft's 6-Door Shipping Box Ship up to six 3’-6’’ x 8’-0’’ door slabs per packaging box or ship a complete KD (knocked down) pre-hung door unit in one easy-to-ship package. Ship it once and ship it right. • Faster to unpack than traditional crating • More protection than traditional crating means less shipping damage • Easier to inspect product for shipping damage • More product per square foot means less cost to ship • Easy to recycle packaging using less wood than traditional crating Pre-hung Entry Systems Shipment and assembly configurations for these units are available in 3 options: 1) Assembled for customer pickup at our factory 2) Pre-machined—K-D (knocked down) and crated for shipment. These entries have been completely assembled, and are then completely disassembled and crated for shipment and reassembly at your location. This ships in our 6-door shipping box. 3) Assembled and crated for shipment. These entries have been completely assembled. Door jamb is assembled, transom if applicable is disassembled. This ships in our 6-door shipping box. We have found that our customers get the best product and the best results when we ship a pre- hung unit door and frame together in the same shipment. If you require the door frame earlier than the door, we suggest that you order the appropriate door frame jamb kit, and assemble the frame yourself on the job-site. If we ship the frame separately from the door, we cannot guarantee the alignment of the door to the frame, or the alignment of the hardware. Receiving Your Shipment Please inspect any shipment for damage prior to signing the delivery receipt. If damage is found, you should make a notation on the delivery receipt, and file a claim for damage with the delivering freight carrier, or notify GlassCraft if delivered on a company truck. GlassCraft Door Company assumes no liability for any damage which may occur during shipping. If there is no visible damage to the shipment, we suggest that you note on your delivery receipt/bill of lading not checked for concealed damage at the time of delivery.
One Door Crate
6-Door shipping box and pallet
Entryway Crated On Pallet
Shipment Error or Shortage If you receive a shipment and there is a shortage, an error, or a defective product, download a copy of our RMA form and email it to our Customer Service Department within 7 days of your receipt of the order, so that we can resolve the problem quickly and completely. Please note that you must report any issues within 7 days of order receipt. DO NOT INSTALL OR PREHANG any products without throughly inspecting the product. Once a door or prehung unit has been installed, then GlassCraft assumes and acknowledges that you have accepted the product as acceptable, and claims for quality or errors will not be allowed. Custom Crating Charges GlassCraft does not add a crating charge for standard size door and entryway units. Units that are larger than our standard sizes will require a customized crate. A crating charge for these larger units will be applied at the time of invoice.
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