Contact, Ordering And Shipping Information

2002 Brittmoore Road Houston, Texas 77043-2209

Contact, Ordering and Shipping Information Effective January, 2014

This guide includes the following information: • Company web site information

• Ordering guidelines • Shipping guidelines

• Freight policy • Return policy

Contact Us

Hours of Operation Monday through Friday Eastern

1-800-766-2196 — National Toll-Free 1-713-690-8282 — Local Sales 1-713-690-2919 Accounting 1-713-690-9994

9:00 am – 6:00 pm 8:00 am – 5:00 pm 7:00 am – 4:00 pm 6:00 am – 3:00 pm




E-mail: sales:

Order Forms and Quotation Forms are on-line at under the “CUSTOMER SERVICE” window... then in the “SERVICE CENTER” area. You are welcome to visit and tour our 185,000 square foot glass and door facility. Please call first, prior to your visit. Weekday hours are listed above. Should you wish to pick up your order, please call to confirm that the order is available for loading prior to your arrival. customer service: accounting: marketing:



Web site:


This catalog is © 2014 GlassCraft ® Door Company, Houston, Texas. No reproduction of any design, drawing, or any other graphic image from GlassCraft Door Company is allowed without specific approval in writing from GlassCraft Door Company. Pricing and product information/specifications may change without notice.

Purchase Information Information available on the web Please visit our web site ( ) to access all of our current product information. Customer Support

Our Customer Service Department is available to assist Monday - Friday, 8:00 am - 5:00 pm. You may contact the department for product and pricing details and assistance with ordering, shipping, tracking the status of your order, and for after-sales support, including returns and warranty claims.

Contact Customer Service: By phone:

800-766-2196 or 713-690-8282

By fax:


By email:

Online Catalogs, Price Lists and Forms All current company catalogs, price lists, forms and product literature are available for download from our web site. This includes:

• Product Warranties and Warranty Claim Form • Hardwood Door Care Guide

• Hardwood Door Pre-hang Order Form • Fiberglass Door Pre-hang Order Form • Buffalo Forge Steel Door Order Form • Application for Credit • Buffalo Forge and Premium Wood Door Custom Order Form • Door Handing Guide • Current Price Lists • Current Catalogs and Product Flyers or Brochures

Minimum Order Requirements The minimum order is $150 net. In the event an order does not meet this minimum amount, we may add a $25 processing charge to the order.

New Customer Accounts An application for credit may be found on our web site at for download.

Pricing Information Color product catalogs have a supporting price list booklet or the pricing is included in the product catalog. You may also check the pricing using our online Pricer. Visit our website and click on "Pricer" on the top menu bar. All products are sold as priced in our published price books and lists, and all prices and product specifications are subject to change without prior notice . All prices are FOB Houston Texas, unless specific order volume amounts are reached. See our Shipping Information Guide 2014 for more shipping information. Payment for Products 1) Open Charge Account: If your company has an established open account, we will ship and charge the product to your account. Payment is due within 30 days from the date of shipment from our company. Past-due accounts will not be allowed to have additional shipments charged to their account. 2) Pre-Paid Accounts: cash-in-advance, check, MasterCard ® , Visa ® , American Express ® , Discover ® . All of these are accepted in payment for products. A 50% deposit may be required for custom, pre-hang, prefinished, and/or other non-stock orders.

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Purchase Information

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Order Cancellation Policy Any confirmed order cannot be cancelled once production has started for an order. If you wish to cancel a confirmed order, please contact our Customer Service Department immediately. We will cancel an order provided that we have not started production of the order if possible.

Ordering Guidelines The following includes a few tips which may be of assistance when taking an order for our doors, and when placing an order:

• What door product series are you ordering.....wood, steel, or fiberglass? • Glass panels are available in up to three different insulated glass metal came color options: 1) Satin Nickel, 2) Oil Rubbed Bronze, or 3) Antique Black. Be sure to specify which type of panel assembly is required. Not all panels are available in all options — some designs offer only one color option. • When ordering doors, you will need to know the width and height of the door required. • When ordering sidelites, do you want: 1) 12˝ or 14˝ widths, and 2) 6´ 9˝ or 8´ 1˝ height? • When ordering transoms, be sure to tell us what the door and sidelite configuration will be below the transom, so that you will receive the correct transom width. • When ordering wood doors for a double door installation: 1) let us know at the time you order, so that we can hand-pick the doors for color and grain match, and 2) be sure to order a T-astragal. Color match is not guaranteed. • When ordering any product that is to be prefinished by GlassCraft, you must inform us at the time you place the order.

To order, email or fax the appropriate order form posted on our website:

Return Policy Standard returns are subject to evaluation and approval by the After Sales Department. Contact GlassCraft’s After Sales Department by emailing or calling 800-766-2196. Processing of your request will begin once GlassCraft has all of the information. Products to be returned must be packaged in the original shipping/crating materials, and shipped upright on a pallet, or credit for the return will not be given. A 15% restocking charge may be charged on returned products, depending upon the specific product. Custom product, prehung units, and prefinished doors sales are final, and may not be returned. Our return policy allows customers to return (after authorization from GlassCraft) any standard, stock product (excluding custom products, pre-hangs, or pre-finished products) for any reason within 30 days of the customer’s receipt of the original shipment from GlassCraft. We will charge a 15% restocking charge. The customer must return the product in perfect, new condition, packed in the original GlassCraft packaging, and return the shipment freight pre-paid to GlassCraft. If, upon receipt, the product shows any damage or use, then GlassCraft reserves the right to not issue any credit for the returned merchandise.

Please note that a Return Authorization Number is valid for 30 calendar days from the date of issuance, and that the product must be received by GlassCraft within this 30 day period.


Shipping Information

Doors, Sidelites, and Transoms For shipment by Common Carrier, doors with glass are securely packed standing and packed in our unique 6-door box. TDL, solid wood doors and fiberglass slabs may be shipped flat stacked up to 25 high on a pallet. The door stock number is listed on the edge of the door, and the door is placed inside of the appropriate crate type for shipment.

GlassCraft's 6-Door Shipping Box Ship up to six 3’-6’’ x 8’-0’’ door slabs per packaging box or ship a complete KD (knocked down) pre-hung door unit in one easy-to-ship package. Ship it once and ship it right.

One Door Crate

• Faster to unpack than traditional crating • More protection than traditional crating means less shipping damage • Easier to inspect product for shipping damage • More product per square foot means less cost to ship • Easy to recycle packaging using less wood than traditional crating Pre-hung Entry Systems Shipment and assembly configurations for these units are available in 3 options: 1) Assembled for customer pickup at our factory

2) Pre-machined—K-D (knocked down) and crated for shipment. These entries have been completely assembled, and are then completely disassembled and crated for shipment and reassembly at your location. This ships in our 6-door shipping box. 3) Assembled and crated for shipment. These entries have been completely assembled. Door jamb is assembled, transom if applicable is disassembled. Door slabs are shipped in a separate box. Brick moulding and casing is not mounted. This option includes an extra charge due to the shipment size and amount of packing materials. We have found that our customers get the best product and the best results when we ship a pre-hung unit door and frame together in the same shipment. If you require the door frame earlier than the door, we suggest that you order the appropriate door frame jamb kit, and assemble the frame yourself on the job-site. If we ship the frame separately from the door, we cannot guarantee the alignment of the door to the frame, or the alignment of the hardware. Receiving Your Shipment Please inspect any shipment for damage prior to signing the delivery receipt. If damage is found, you should make a notation on the delivery receipt, and file a claim for damage with the delivering freight carrier, or notify GlassCraft if delivered on a company truck. GlassCraft Door Company assumes no liability for any damage which may occur during shipping. If there is no visible damage to the shipment, we suggest that you note on your delivery receipt/bill of lading not checked for concealed damage at the time of delivery. Shipment Error or Shortage If you receive a shipment and there is a shortage, an error, or a defective product, download a copy of our RMA form and email it to our Customer Service Department within 7 days of your receipt of the order, so that we can resolve the problem quickly and completely.

6-Door shipping box and pallet

Entryway Crated On Pallet

Custom Crating Charges GlassCraft does not add a crating charge for standard size door and entryway units. Units that are larger than our standard sizes will require a customized crate. A crating charge for these larger units will be applied at the time of invoice.


Freight Program

Our 2018 Freight Program allows customers to calculate their exact delivered cost on most products. This freight program supersedes any previous freight program. GlassCraft may pay for some or all of the freight costs, depending upon the value of the order and the location of the customer. GlassCraft does not charge for pallets or crating for standard-sized doors or entryways. Please note that these charges may change at any time without prior notice due to unforeseen changes in fuel and freight costs.


zone state

zone state



3 6 7 3 8 6 4 5 7 7 4 5 4 8 5 4 5 4 5 4 4 1

Louisiana (except Lake Charles) Louisiana (Lake Charles only)

3 2 8 6 7 6 7 1 3 4 8 6 6 7 8 6 5 6 4 7 5 4


3 1 6 8 6 7 4 7 3 4 1 2 3 6 8 5 7 8 5 7 6

Arizona (Phoenix only) Arizona (other areas)

Oklahoma (on GlassCraft Truck)


Oregon (Portland only) Oregon (other areas)



California (North of Fresno) California (Fresno and south) Colorado (Denver area only) Colorado (except Denver)


Pennsylvania Rhode Island South Carolina South Dakota

Michigan Minnesota

Mississippi (on GlassCraft Truck)


Mississippi Missouri Montana Nebraska

Tennessee (Nashville & west) Tennessee (East of Nashville) Texas (on GlassCraft Truck)


Florida (Orlando/Tampa & north) Florida (South of Orlando/Tampa)

Texas (Uvalde/Junction & all areas east)


Nevada (Las Vegas only) Nevada (other areas)

Texas (West of Uvalde/Junction)



Illinois (North of Bloomington) Illinois (Bloomington and south) Indiana (North of Kokomo) Indiana (Kokomo and south)

New Hampshire

Vermont Virginia

New Jersey New Mexico

Washington (Seattle area only)

New York

Washington (other areas)


North Carolina North Dakota

West Virginia


Wisconsin Wyoming


Ohio (North of Columbus) Ohio (Columbus and south)

Louisiana (on GlassCraft Truck)

To calculate your freight cost, determine your location “zone” by referring to the chart above. Then use the “Freight Costs” chart below to determine your exact delivered freight cost. Freight charge depends upon the net dollar amount of your order. For orders totalling less than $1,500, you pay a flat fee as noted in the second column in this chart. For orders above $1,500, you pay a percentage of your order total (unless you are in Zone 1, as noted).

GlassCraft will pay all crating, pallet, and freight costs for net orders totaling the amount shown in column 4...”free freight level”.

Customers may send multiple Purchase Orders to increase their dollar amount total, but they must be faxed or emailed together at one time, and these purchase orders will be combined on one GlassCraft shipment and invoice. Shipments will be packaged as efficiently as possible and shipped on the carrier of GlassCraft’s choice. If you have specific packaging requirements, please let us know, and we will attempt to accommodate. There may be an extra charge, depending upon your packaging requirements. Pre-hung doors and entryways are completely assembled, and then are usually shipped with the doors separate from the assembled door frame. (There is no longer an extra charge for shipping assembled pre-hung door frames). Pre-hung entryway frames that are NOT shipped assembled will be knocked-down, and will be ready for re-assembly. We will do this upon customer request only.

All shipments are available for “will call” shipment at our factory.

Shipments (at the direction of the customer) may be shipped “Freight Collect” for freight payment by the customer upon the carrier of the cus- tomer’s choice. A Crating and Pallet charge will apply to these freight collect or will-call shipments of $65 per crate for slab doors and components (#CRATEDR), and $75 per crate for each pre-hung unit (#CRATEPH). (One crate will hold up to 6 doors).

Free Freight Level (Order Net total)

Freight Costs orders up to $1500 net (base price)

Orders over $1500 net



$3,000 $12,000 $15,000 $20,000 $22,500 $25,000 $27,500 $30,000

zone 1 zone 2 zone 3 zone 4 zone 5 zone 6 zone 7 zone 8

$195 $245 $275 $300 $345 $380 $420

12% of net order total added 13% of net order total added 14% of net order total added 15% of net order total added 16% of net order total added 17% of net order total added 18% of net order total added


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