2002 Brittmoore Road Houston, Texas 77043-2209
Contact, Ordering & Shipping Information
Effective August 2022
This guide includes the following information:
• Company web site information • Ordering guidelines • Shipping guidelines
• Freight policy • Return policy
Contact Us National Toll-Free
Hours of Operation Monday through Friday Eastern
1-800-766-2196 1-713-690-8282
Local
9:00 am – 6:00 pm 8:00 am – 5:00 pm 7:00 am – 4:00 pm 6:00 am – 3:00 pm
Central
Sales
1-713-690-2919 1-713-690-9994
Mountain
Accounting
Pacific
E-mail: customer service
customerservice@glasscraft.com accounting@glasscraft.com
accounting marketing
You are welcome to visit and tour our 210,000 square foot manufacturing facility. Please call first, prior to your visit. Weekday hours are listed above. Should you wish to pick up your order, please call to confirm that the order is available for loading prior to your arrival.
marketing@glasscraft.com
Fax:
713-690-2919
Web site:
www.glasscraft.com
Mail:
2002 Brittmoore Road Houston, Texas 77043-2209
Order Forms are on-line at www.glasscraft.com under the RESOURCES tab: www.glasscraft.com/order-forms
This catalog and price list is © 2022 GlassCraft ® Door Company, Houston, Texas. No reproduction of any design, drawing, or any other graphic image from GlassCraft Door Company is allowed without specific approval in writing from GlassCraft Door Company. Pricing and product information/specifications may change without notice.
Purchase Information
Information available on the web Please visit our web site ( www.glasscraft.com ) to access all of our current product information. Customer Support
Our Customer Service Department is available to assist Monday - Friday, 8:00 am - 5:00 pm. You may contact the department for product and pricing details and assistance with ordering, shipping, tracking the status of your order, and for after-sales support, including returns and warranty claims.
Contact Customer Service: By phone:
800-766-2196 or 713-690-8282
By fax:
713-690-2919
By email:
orderentry@glasscraft.com
Online Catalogs, Price Lists and Forms All current company catalogs, forms and product literature are available for download from our web site. This includes: • Product Warranties and Warranty Claim Form • Hardwood Door Care Guide
• Hardwood Door Pre-hang Order Form • Fiberglass Door Pre-hang Order Form • Application for Credit • Premium Wood Door Custom Order Form • Door Handing Guide • Current Catalogs and Product Flyers or Brochures
Minimum Order Requirements The minimum order is $150 net. In the event an order does not meet this minimum amount, we may add a $25 processing charge to the order.
New Customer Accounts An application for credit may be found on our web site at www.glasscraft.com for download.
Pricing Information Pricing is available online through our DoorCrafter design tool, and all prices and product specifications are subject to change without prior notice . All prices are FOB Houston Texas, unless specific order volume amounts are reached. See page 5 for more shipping information. Payment for Products 1) Open Charge Account: If your company has an established open account, we will ship and charge the product to your account. Payment is due within 30 days from the date of shipment from our company. Past-due accounts will not be allowed to have additional shipments charged to their account. 2) Pre-Paid Accounts: cash-in-advance, check, MasterCard ® , Visa ® , American Express ® , Discover ® . All of these are accepted in payment for products. A 50% deposit may be required for custom, pre-hang, prefinished, and/or other non-stock orders. Order Cancellation Policy Any confirmed order cannot be cancelled once production has started for an order. If you wish to cancel a confirmed order, please contact our Customer Service Department immediately. We will cancel an order provided that we have not started production of the order if possible.
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Purchase Information
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Ordering Guidelines The following includes a few tips which may be of assistance when taking an order for our doors, and when placing an order: • What door product series are you ordering.....wood, fiberglass or sliding doors? • Glass panels are available in up to three different insulated glass metal came color options: 1) Satin Nickel, 2) Oil Rubbed Bronze, or 3) Antique Black. Be sure to specify which type of panel assembly is required. Not all panels are available in all options — some designs offer only one color option. • When ordering doors, you will need to know the width and height of the door required. • When ordering sidelites, do you want: 1) 12˝ or 14˝ widths, and 2) 6´ 9˝ or 8´ 1˝ height? • When ordering transoms, be sure to tell us what the door and sidelite configuration will be below the transom, so that you will receive the correct transom width. • When ordering wood doors for a double door installation: 1) let us know at the time you order, so that we can hand- pick the doors for color and grain match, and 2) be sure to order a T-astragal. Color match is not guaranteed. • When ordering any product that is to be prefinished by GlassCraft, you must inform us at the time you place the order.
To order, email or fax the appropriate order form posted on our website: glasscraft.com/order-forms/
Return Policy Standard returns are subject to evaluation and approval by the After Sales Department. Contact GlassCraft’s After Sales Department by emailing aftersales@glasscraft.net or calling 800-766-2196. Processing of your request will begin once GlassCraft has all of the information. Products to be returned must be packaged in the original shipping/crating materials, and shipped upright on a pallet, or credit for the return will not be given. A 15% restocking charge may be charged on returned products, depending upon the specific product. Custom product, pre-hung units, and prefinished doors sales are final, and may not be returned. Our return policy allows customers to return (after authorization from GlassCraft) any standard, stock product (excluding custom products, pre-hangs, or pre-finished products) for any reason within 30 days of the customer’s receipt of the original shipment from GlassCraft. We will charge a 15% restocking charge. The customer must return the product in perfect, new condition, packed in the original GlassCraft packaging, and return the shipment freight pre-paid to GlassCraft. If, upon receipt, the product shows any damage or use, then GlassCraft reserves the right to not issue any credit for the returned merchandise.
Please note that a Return Authorization Number is valid for 30 calendar days from the date of issuance, and that the product must be received by GlassCraft within this 30 day period.
DO NOT INSTALL, OR PRE-HANG, OR MACHINE any door without thoroughly inspecting the product. Once a door or pre-hung unit has been installed, then the customer acknowledges that the product is acceptable, and claims for quality or errors will not be allowed.
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Shipping Information
Doors, Sidelites, and Transoms For shipment by Common Carrier, doors with glass are securely packed standing and packed in our unique 6-door box or our new 1-2 door box. TDL, metal, solid wood doors and fiberglass slabs may be shipped flat stacked up to 25 high on a pallet. The door stock number is listed on the edge of the door, and the door is placed inside of the appropriate crate type for shipment. GlassCraft's 1-2 Door Shipping Box Ship one or two doors up to 4'’ x 8’-0’’per packaging box or ship a complete pre-hung single door unit in one easy-to-ship package. Door is shipped flat, and encased in polyurethane foam inside of a reinforced cardboard box. • More protection than traditional crating means less shipping damage • Easier to inspect product for shipping damage • Less crating debris to dispose of • Lower shipping costs GlassCraft's 6-Door Shipping Box Ship up to six 3’-6’’ x 8’-0’’ door slabs per packaging box or ship a complete KD (knocked down) pre-hung door unit in one easy-to-ship package. Ship it once and ship it right. • Faster to unpack than traditional crating • More protection than traditional crating means less shipping damage • Easier to inspect product for shipping damage • More product per square foot means less cost to ship • Easy to recycle packaging using less wood than traditional crating Pre-hung Entry Systems Shipment and assembly configurations for these units are available in 3 options: 1) Assembled for customer pickup at our factory 2) Pre-machined—K-D (knocked down) and crated for shipment. These entries have been completely assembled, and are then completely disassembled and crated for shipment and reassembly at your location. This ships in our 6-door shipping box. 3) Assembled and crated for shipment. These entries have been completely assembled. Door jamb is assembled, transom if applicable is disassembled. This ships in our 6-door shipping box. We have found that our customers get the best product and the best results when we ship a pre- hung unit door and frame together in the same shipment. If you require the door frame earlier than the door, we suggest that you order the appropriate door frame jamb kit, and assemble the frame yourself on the job-site. If we ship the frame separately from the door, we cannot guarantee the alignment of the door to the frame, or the alignment of the hardware. Receiving Your Shipment Please inspect any shipment for damage prior to signing the delivery receipt. If damage is found, you should make a notation on the delivery receipt, and file a claim for damage with the delivering freight carrier, or notify GlassCraft if delivered on a company truck. GlassCraft Door Company assumes no liability for any damage which may occur during shipping. If there is no visible damage to the shipment, we suggest that you note on your delivery receipt/bill of lading not checked for concealed damage at the time of delivery.
One Door Crate
6-Door shipping box and pallet
Entryway Crated On Pallet
Shipment Error or Shortage If you receive a shipment and there is a shortage, an error, or a defective product, download a copy of our RMA form and email it to our Customer Service Department within 7 days of your receipt of the order, so that we can resolve the problem quickly and completely. Please note that you must report any issues within 7 days of order receipt. DO NOT INSTALL OR PREHANG any products without throughly inspecting the product. Once a door or prehung unit has been installed, then GlassCraft assumes and acknowledges that you have accepted the product as acceptable, and claims for quality or errors will not be allowed. Custom Crating Charges GlassCraft does not add a crating charge for standard size door and entryway units. Units that are larger than our standard sizes will require a customized crate. A crating charge for these larger units will be applied at the time of invoice.
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Packing, Crating and Freight Charges
Our August 2022 Freight Program allows customers to calculate their exact delivered cost on most products. This freight program super- sedes any previous freight program. Please note that these charges may change at any time without prior notice due to unforeseen changes in fuel and freight costs.
GlassCraft will pay freight and crating and pallet costs for orders delivered on LTL Truck for orders of net $2000.
GlassCraft will add the amounts listed below to invoices for orders delivered on LTL Truck for orders of less than $2000.
Orders may be delivered on a GlassCraft company truck with no added freight charges.
Customers may send multiple Purchase Orders to increase their dollar amount total, but they must be faxed or emailed together at one time, and these purchase orders will be combined on one GlassCraft shipment and invoice.
Shipments will be packaged as efficiently as possible and shipped on the carrier of GlassCraft’s choice. If you have specific packaging requirements, please let us know, and we will attempt to accommodate. There may be an extra charge, depending upon your packag- ing requirements.
Shipments delivered on a GlassCraft Truck may not be boxed or crated.
Will-call shipments or other shipments that are crated and palletized at the direction of the customer will be charged $85 per crate for 1 or 2 slab doors and components (#CRATESD), $120 for each “6-door” crate (holds 3 to 6 slab doors) (#CRATEDR), and $140 per crate for each pre-hung unit (#CRATEPH).
state
cost
state
zone state
zone
Alabama
$225 Louisiana (except Lake Charles) $300 Louisiana (Lake Charles only)
$170 Oklahoma
$250
Arizona (Phoenix only) Arizona (other areas)
$150 Oklahoma (on GlassCraft Truck)
$0
$350 Maine $195 Maryland
$375 Oregon (Portland only) $350 Oregon (other areas)
$375 $400 $325 $350 $225 $375 $215 $245
Arkansas
California (North of Fresno) California (Fresno and south) Colorado (Denver area only) Colorado (except Denver)
$375 Massachusetts
$375 Pennsylvania $275 Rhode Island $325 South Carolina
$340 Michigan $300 Minnesota
$325 Mississippi (on GlassCraft Truck)
$0
South Dakota
Connecticut
$300 Mississippi $300 Missouri $195 Montana $225 Nebraska
$200 Tennessee (Nashville & west) $255 Tennessee (East of Nashville) $300 Texas (on GlassCraft Truck)
Delaware
Florida (Gainsville & north) Florida (South of Gainesville)
$0
$265 Texas (Uvalde/Abilene & all areas east) $275 Texas (West or North of Uvalde/Abilene)
$150 $195 $325 $375 $275 $375 $400 $300 $325 $325
Georgia
$200 Nevada (Las Vegas only) $325 Nevada (other areas)
Idaho
$300 Utah
Illinois (North of Bloomington) Illinois (Bloomington and south) Indiana (North of Kokomo) Indiana (Kokomo and south)
$275 New Hampshire $250 New Jersey $285 New Mexico
$375 Vermont $300 Virginia
$250 Washington (Seattle area only) $325 Washington (other areas)
$265 New York
Iowa
$265 North Carolina $255 North Dakota
$250 West Virginia $325 Wisconsin $295 Wyoming
Kansas
Kentucky
$250 Ohio (North of Columbus)
Louisiana (on GlassCraft Truck)
$0
Ohio (Columbus and south)
$275
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